We always greet VIPs or VVIPs with a bouquets, huge official staff and many more thing and ofcourse, who doesn’t like it! But recently Air India Chief has done something that might shock you.
Air India, the country’s national carrier, is largely innocent of customer service – unless it’s a politician who’s traveling, in which case, the VIP is often spotted being escorted by an eager retinue of staff.
Air India Chief
In a letter sent to nearly 20,000 staffers Ashwani Lohani was quoted saying “Emphasis in the organization should be on work and work alone.” Mr Lohani has also warned “no bouquets” should be presented to him when he visits Air India offices and only “minimal officials should receive or see me off at airports.”
Mr Lohani took over Air India in last October also says “petty courtesies” need to be eliminated from the work culture of a state-run behemoth that has doggedly resisted multiple attempts at a turnaround.
