Zerodha’s Kite App Faces Another Glitch: Hour-Long Outage Raises Concerns Among Traders
Brokerage Firm Struggles With Technical Issues, Leaving Users Frustrated
Discount brokerage firm Zerodha encountered technical glitches on December 4, coinciding with a historic day for the Indian stock market as the Sensex and Nifty 50 hit record highs fueled by the BJP’s success in state assembly elections. The outage, lasting an hour, impacted users trying to access the Kite web platform.
Users Express Frustration
As reports of login issues surfaced, Zerodha promptly acknowledged the problem on social media, advising affected users to utilize the Kite mobile app as a workaround. However, the inconvenience triggered frustration among traders, with some expressing their discontent on the mobile app and Zerodha Coin. One user lamented, “Down again on an important day,” capturing the sentiment of many who found themselves unable to capitalize on market opportunities.
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Swift Resolutions and Lingering Concerns
Zerodha, in a tweet at 10:47 am, announced the resolution of the issue. Despite the claim, some users reported persistent problems, underscoring the challenges faced by the brokerage platform. This incident follows a pattern, as in November, Zerodha encountered technical issues affecting order visibility, a problem swiftly resolved on the same day. A similar glitch occurred in October, emphasizing the recurring nature of technical challenges faced by the Kite platform.
Brokerage Firm’s Track Record
Zerodha’s recent bout of technical issues raises questions about the platform’s reliability, especially during crucial market moments. The company has a history of addressing and resolving such problems promptly, but the frequency of these incidents prompts concerns among users about the stability of the Kite app.
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As Zerodha grapples with intermittent technical challenges, traders and investors are left to ponder the reliability of the Kite platform during critical market junctures. While the firm has a track record of addressing issues swiftly, the recurrence of such incidents highlights the need for continuous improvements to ensure a seamless trading experience for users.
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